Anonymous Casino
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Australia at a glance

Everything Australian players need in one place

After this you will have the local number, the time zone and the names you need for help.

Detail
Value
Phone in Australia
+61 2 9448 6112
Time zone
AEST
Languages
English, German, French, Spanish
Supervisory authority
Kahnawake Gaming Commission, license KGC-8234
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail us
Anonymous Casino complaint route
1

Before the escalation, after the first reply

Explain the issue to support first and keep the reply you get, since every escalation later depends on that record. Support never asks for your password, so refuse any request for it.

2

A case number to quote

Ask for a reference number on the same thread and confirm the promised answer time, which keeps the case traceable if it stalls.

3

Anonymous Casino's regulator takes it next

Refer an unanswered complaint to the Kahnawake Gaming Commission, the regulator behind license KGC-8234, and cite your reference.

Six addresses

Before you write, find the desk that owns it

Read this and your message will land with the people who can actually fix it.

Desk
Address
Support for everything else
Verification for documents
Payments for cash movement
Complaints for disputes
Privacy for your data
Business for partnerships
Hours at a glance

Waiting minutes, not days

Anonymous Casino staffs its desks around the clock, so these timings hold on a Sunday night as well as a Tuesday morning.

Detail
Timing
Chat hours
Available 24 hours a day, 7 days a week
Chat first reply
5 minutes
E-mail address
E-mail reply
12 hours
Phone number
+61 2 9448 6112
Phone wait
5 minutes
Time zone
AEST
You are about to write in
1

Your registered email address

2

Your player ID or last deposit reference

3

Screenshots of the error or the game round

4

The payment method used, without full card digits

5

Dates and times of what went wrong

Support essentials

Support questions, short answers

Auditor-Verified RTP Licensed Operator 7-Minute Withdrawals
01Why would I ask support for my personal data?+
Email [email protected] to request a copy of the data held on your account or to have it deleted. Expect a reply once identity checks are complete. Closing your account does not erase records the operator must keep under its licence.
02Why do you need my details if I have an account?+
Quote your registered e-mail address and the name on the account so the team can match you to a profile. A short description of the issue speeds things up. Support will never ask for your password, and never send it in a message.
03Can I close my account and still get my balance?+
Ask support to close the account and settle any remaining balance at the same time. One account per player is the rule, so a second registration will be shut down. If gambling has become a problem, request self-exclusion rather than a simple closure.
04What happens when a casino is licensed in Kahnawake?+
Operations are supervised by the Kahnawake Gaming Commission under licence KGC-8234, held by Anonymous Casino Inc. That licence sets the standards for fairness, payouts and player complaints. Disputes escalate to the Commission only after the operator's own complaints process is exhausted.
05When does someone actually answer at night?+
Support runs 24 hours a day, 7 days a week, in English, German, French and Spanish. Live chat and the phone line typically connect within five minutes, while e-mail replies usually land within twelve hours. Clock times follow AEST, so late-night queries get the same cover as daytime ones.
06What happens if the first reply does not fix it?+
Reply to the same thread and ask for the matter to be escalated, or write to [email protected] with the case details. A senior handler reviews the exchange. Still unsatisfied, you can take the dispute to the Kahnawake Gaming Commission.
You are checking our credentials

The company and license behind your account

Open this block when you want to confirm who holds your account before you send money or a complaint.

Item
Details
Legal name
Anonymous Casino Inc.
Company number
960909
Address
Old Malone Highway, Kahnawake
Regulator
Kahnawake Gaming Commission
License number
KGC-8234
Support e-mail